At Kalahari Coffee Cooperative, we are committed to delivering high-quality coffee products.
1. Returns
Due to the perishable nature of coffee, we generally do not accept returns once products have been opened or used.
However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery.
2. Refunds
Refunds may be issued in the following cases:
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Damaged products during shipping
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Incorrect items received
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Orders that cannot be fulfilled
Once your request is reviewed and approved, refunds will be processed through the original payment method.
3. Exchanges
If you receive a defective or damaged product, we may offer a replacement product instead of a refund.
4. Shipping Costs
Shipping costs are non-refundable unless the return is due to an error on our part.
5. Contact for Returns
To request a return or refund, please contact us through the contact page on our website with your order details.